If the debug suggestions listed previously do not resolve the issue, open a support case to have the appropriate AMD expert assist with the issue.
To create a technical support case, see the Service Portal web page.
Items to include when opening a case:
•Detailed description of the issue and results of the steps listed previously.
•Attach a value change dump (VCD) or wave log format (WLF) dump of the simulation.
•Attach the XCI/XCO file from the IP.
•If any modifications are updated to the IP generated out of Vivado and reasons for doing the changes.
•The.ila dump of the Hardware captures optionally, if available.
To discuss possible solutions, use the User Community.