Open a support case to have the appropriate Xilinx expert assist with the issue.
To create a technical support case, see the Xilinx Service Portal web page .
Items to include when opening a case:
• Detailed description of the issue
• Results of the steps listed previously
• Attach a value change dump (VCD) or wave log format (WLF) dump of the observation.
• Attach the XCI/XCO file from the IP.
• If any modifications are updated to the IP generated out of Vivado and reasons for doing the changes.
• The .ila dump of the Hardware captures optionally, if available.